Introduction

At DecoGulf, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting a refund.

Refund Conditions

We offer refunds under the following conditions:

  1. Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a refund.
  2. Incorrect Items: If you receive an incorrect item that differs from what you ordered, you are eligible for a refund.
  3. Non-receipt of Items: If your ordered items do not arrive within the expected delivery timeframe, you may be eligible for a refund.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [YourContactEmail] within 14 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos if applicable.
  2. Review: Our customer service team will review your request and may contact you for additional information if needed.
  3. Approval: If your refund request is approved, we will process the refund to your original payment method within 5-10 business days.

Refund Exceptions

Please note that we do not offer refunds for the following:

  • Change of mind after the product has been delivered.
  • Products that have been used or damaged after delivery (unless they were received in a defective or damaged condition).
  • Items purchased during clearance or sales events.

Shipping Costs

Shipping costs are non-refundable, except in cases where the product was defective, damaged, or incorrect.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check the following:

  • Bank Account: Check your bank account again.
  • Credit Card: Contact your credit card company, as it may take some time before your refund is officially posted.
  • Bank: Contact your bank, as there may be some processing time before a refund is posted.

If you have done all of the above and still have not received your refund, please contact us at contact@decogulf.com.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: contact@decogulf.com

Thank you for shopping with DecoGulf. We value your business and are committed to providing excellent customer service.